Terms and Conditions

FOYER GREEN STAYS

BOOKING AGREEMENT AND TERMS

Last updated: 2026

This Agreement is between:

1. Foyer Green Stays / Foyer Green (we, us, our), and

2. The lead guest named on the booking (you, your), on behalf of all guests and visitors.

This Agreement applies to all direct bookings made via our website, email, messaging apps (including WhatsApp), or telephone.

By paying for and proceeding with a booking, you agree to be legally bound by this Agreement and any house rules and check in requirements we provide.

1. Nature of the booking

1.1 Your booking is a licence to occupy the accommodation for temporary accommodation only. It is not a tenancy and does not grant you any legal interest in the property.

1.2 You do not have exclusive possession. We retain control of the property and may withdraw permission to occupy in line with this Agreement.

1.3 Nothing in this Agreement creates a tenancy or gives you security of tenure.

2. Booking, payment, and responsibility

2.1 A booking is only confirmed once cleared funds are received in full unless we agree otherwise in writing.

2.2 The lead guest must be at least 21 years old (or the age stated at booking) and must stay at the property for the full booking unless agreed in writing.

2.3 The lead guest is responsible for:

• all guests and visitors

• compliance with this Agreement

• any charges, loss, or damage caused by the booking group

• making sure the property is used safely and respectfully

2.4 We may refuse or cancel a booking where we reasonably believe there is a fraud, security, safety, or property risk, or where information provided is false, inconsistent, or incomplete.

2.5 Third party bookings are not allowed unless agreed in writing in advance.

3. Guest verification and condition of entry

3.1 To protect the property and meet legal and insurance requirements, we may require verification before check in. This can include photo ID, selfie match, proof of address, and payment method checks.

3.2 You consent to us using third party verification providers and sharing the minimum necessary data for that purpose.

3.3 No access will be given unless verification is completed to our satisfaction by the deadline we set.

3.4 If verification is not completed, we may treat it as a guest cancellation and apply the cancellation terms agreed at booking. We may also deduct our unrecoverable costs.

4. Check in, check out, and overstays

4.1 Check in and check out times are as stated on your booking confirmation.

4.2 Early check in and late check out are only available if agreed in writing and may incur a fee.

4.3 If you do not leave by the check out time, you authorise us to charge:

• the nightly rate (or pro rata equivalent) for the period you remain, and

• any costs we incur as a result, including cleaner delays, callouts, or relocation of incoming guests.

5. Use of the property

5.1 The property is for residential accommodation only. You must not:

a) host parties, events, gatherings, or invite additional visitors without written approval

b) exceed maximum occupancy

c) smoke or vape inside the property

d) bring pets unless authorised in writing

e) use the property for illegal activity, drugs, or immoral purposes

f) operate a business, filming, photoshoots, or content creation unless agreed in writing

g) sublet, assign, or transfer the booking

h) publish information that identifies the exact address, entry methods, or the host in a way that creates a security risk

5.2 If any cupboards, owner storage, locked rooms, taped areas, or labelled private areas are accessed, you agree you will be charged a fixed admin fee of £50 plus the cost of any resulting loss, replacement, or lock changes.

5.3 Any personal possessions in the property remain ours. Removal may be treated as theft and reported.

6. Noise, nuisance, and neighbours

6.1 You must not cause excessive noise or nuisance. Quiet hours are 7:00 PM to 8:00 AM.

6.2 You must comply with building rules and instructions from building management or security where applicable.

6.3 Any substantiated complaint of a party or serious nuisance may result in immediate termination of this licence, removal from the property, and no refund for remaining nights.

7. Security deposit, pre authorisation, and charging the card on file

7.1 We will take a security deposit, a card pre authorisation hold, and or a damage waiver of £200 two days before check-out..

7.2 A pre authorisation is a temporary hold. Release timing is controlled by your bank.

7.3 You authorise us to charge the card on file for all sums due under this Agreement including damage, missing items, smoking, pet breaches, extra cleaning, callouts, key replacement, lock changes, overstays, and third party costs we incur due to your breach.

7.4 If charges exceed the deposit or hold, you remain liable for the full balance and must pay within 24 hours of request.

7.5 If you raise an unjustified chargeback or payment dispute, you remain liable for the amount owed plus our admin time and any bank or recovery fees.

8. Damage, reporting repairs, and liability for knock on loss

8.1 You are liable for all damage, loss, or breakages caused during the booking by you, your guests, or visitors.

8.2 You must report any damage, leaks, faults, or safety issues as soon as you become aware. You must take reasonable steps to reduce damage, for example turning off water if safe to do so.

8.3 If you fail to report an issue promptly and that failure causes extra damage, extra contractor visits, nuisance to neighbours, or loss of nights, you agree you are liable for those added costs.

8.4 If a repair issue is only discovered after you leave and it is reasonably consistent with guest use, we may treat it as guest caused unless you provide credible evidence to the contrary.

8.5 We may claim for:

• repair or replacement at like for like standard

• specialist cleaning

• callouts and lock changes

• management time dealing with the issue

• loss of income where the property cannot be sold for nights due to damage, cleaning, or repairs

8.6 We may rely on photos, videos, inspection notes, contractor reports, invoices, replacement quotes, and communication logs as evidence.

9. Cleaning, ventilation, rubbish, and cooking

9.1 You must keep the property reasonably clean and tidy and leave it in a decent condition at check out.

9.2 You must ventilate the property properly to avoid damp, mould, grease build up, and strong odours.

9.3 You must dispose of rubbish correctly and not block drains or dispose of unsuitable items in toilets or sinks. You will be charged for callouts and repairs caused by misuse.

9.4 You must use cooking facilities safely and with ventilation. False fire alarm callouts caused by cooking misuse may be charged to you where the building or fire service charges apply.

10. Access, inspections, and emergencies

10.1 We and our authorised contractors may access the property:

• for emergencies without notice

• for repairs, safety checks, inspections, or to investigate suspected breach, with reasonable notice where possible

10.2 You must not obstruct access where reasonably required.

11. Host obligations and limits

11.1 We will provide the accommodation and key amenities described in your booking confirmation.

11.2 We will aim to keep the property in good repair, but we are not liable for temporary interruption to utilities or amenities outside our control, including broadband, water, power, or building wide faults.

11.3 We are not responsible for noise or disruption caused by neighbours, street works, or building works outside our control.

11.4 You must tell us about problems during the stay so we have a fair chance to fix them. Complaints raised after check out may be rejected if we were not given a chance to address them.

12. Termination and removal

12.1 We may terminate this licence with immediate effect or on short notice where you breach this Agreement, where there is a safety risk, or where we reasonably believe the property or neighbours are at risk.

12.2 If we terminate due to your breach, you will not receive a refund for unused nights and you remain liable for any charges and losses.

13. Items left behind

13.1 We are not responsible for items left behind.

13.2 Bulky items left behind may incur an ongoing storage fee equivalent to the nightly rate until removed, plus removal costs.

13.3 Other items may be stored at your cost. Unclaimed items after 14 days will be treated as abandoned and may be disposed of or sold. Proceeds may be kept to offset storage and admin costs.

14. Notices and communications

14.1 Notices may be served by email, WhatsApp, SMS, or via the contact details you provided.

14.2 A notice is treated as delivered 8 hours after sending unless we receive an error message that it was not delivered.

15. This Schedule forms part of the Foyer Green Stays Booking Agreement. 

Charges apply where loss, damage, extra cleaning, callouts, or extra time is caused by the guest, guests, or visitors. Amounts below are minimums. If our actual costs are higher, you agree to pay the higher amount, supported by photos, inspection notes, invoices, quotes, and booking records.

Cleaning, smoking, pets

• Smoking or vaping indoors: £295 minimum, plus any extra works and loss of income

• Unauthorised pet: £295 minimum, plus any extra works and loss of income

• Excessive cleaning: £95 minimum, then £35 per hour

• Soiled or ruined linen or towels: £25 per item minimum or replacement cost

• Excess rubbish or improper waste disposal: £60 minimum, plus disposal fees

• Blocked drains or toilet caused by misuse: £150 minimum, plus full contractor cost

Access, keys, security

• Lockout attendance: £85 (standard hours) or £150 (out of hours)

• Lost key or fob: £75 per item minimum, plus replacement cost

• Lock change where security is at risk: £220 minimum, plus any building charges

• Sharing access codes or allowing unregistered access: £150 minimum, plus costs

House rule breaches

• Unauthorised visitors or unregistered guests: £150 per incident

• Over occupancy: £250 per night

• Party or event: £500 per incident, plus security and loss of income

• Substantiated noise complaint: £150 per incident

Damage and callouts

• Minor damage or small breakages: £75 minimum

• Stains to upholstery, rugs, or carpets: £95 minimum (clean attempt) then replacement if needed

• Appliance misuse or avoidable fault callout: £120 minimum

• Fire alarm activation due to guest behaviour: £150 minimum, plus any building or fire service charges

• Tampering with safety devices (smoke alarm, fire equipment): £250 minimum, plus repair costs

Late check out and overstays

• Late check out: up to 60 mins £60, 1 to 3 hours £150, over 3 hours full nightly rate

• Overstay beyond check out: full nightly rate per affected night, plus any costs we incur

Restricted areas and items left behind

• Accessing locked or marked private storage: £50 per breach, plus costs

• Return of left items: £25 admin fee plus postage or courier

• Bulky items left behind: nightly rate until removed, plus removal or disposal costs

Recovery

• Admin time for serious breaches: £75 minimum, then £35 per hour

• Debt recovery and legal costs: charged where amounts remain unpaid

16. Privacy and data protection

16.1 We process personal data in line with UK GDPR and our Privacy Policy.

16.2 We may share your data with payment processors, verification providers, insurers, and service providers where required for booking, fraud prevention, and legal compliance.

17. Governing law

This Agreement is governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts.

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Two quick tweaks that make this even tougher in practice

1. Add a Schedule 1: House Rules that you can change per building and per property without editing the main contract.

2. Add a Schedule 2: Charges list (smoking, pets, extra cleaning, lockout, keys, late checkout, callout) with minimums like the £295 specialist clean, so guests cannot claim surprise charges.

If you tell me your current deposit set up (hold, deposit, waiver, or mixed) and your minimum smoking clean figure you want to use, I will produce Schedule 2 with exact pricing and wording.